14 Apr Printer Installation Workaround (Thermal)
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If you install the thermal printer driver and are not able to get the printer to work, here is a workaround that will fix the problem.
First, navigate to the Devices and Printers section.
Windows driver installation instructions for POS-X thermal receipt printers. Mobile Printers. 11 Aug Thermal Printer Driver Installation. Support & Downloads; Drivers & Downloads; Thermal Printer; Main content starts here. Thermal Printer Drivers. POS Ready 2009 Drivers. Thermal Printer / Dot Matrix 2-inch or 3-inch Mobile Printer. Compact and wireless mobile printer Label Printer. Industrial Label Printer, Desktop Printer.
Press the Windows Start button.
Choose Control Panel
If the Control Panel is in Category view, click on the View devices and printers.
Once you get to the Devices and Printers screen, click on add a printer.
Next, choose “The printer that I want isn’t listed” and press next
Next, choose “Add a local printer or network printer with manual settings”
Choose Next
On the “Install the print driver” screen, choose Manufacturer “Generic” and the Printers “Generic/Text Only” and press “Next”
Press “Next”
Choose “Do not share this printer” on the next screen and click “Next”
Press “Finish”
You will see a Generic Text printer on the list of printers now. Now right-click on it and left-click “Printer Properties”
Press the “Ports” Tab
Then scroll down on the list of ports til you find a Virtual USB port. It may look like the one in the picture and select the USB port and press Apply.
Now Press the “Advanced” Tab. Select “POS-X Thermal Printer” in the Driver section and press Apply. The name will change to POS-X Thermal Printer.
Then Press the General tab and press ” Print Test Page”
The UPS Thermal printer applet supports printing to a thermal printer from your Mac if it meets the following requirements:
MAC Thermal Printer Installation
- Connect your Thermal Printer to your MAC using the USB cable
- Turn on the Thermal Printer so the light on top is a steady green
- Download the UPS Thermal Printer Installation package from this link
- Double click the UPS Thermal Printing-3.0.0.dmg package
- Drag the UPS Thermal Printing.app into the Applications folder
- Open the Launch Pad and click the UPS Thermal Printing.app to run the application
It is possible the application will be require MAC security settings to be updated if the application is rejected. In order to resolve this issue:
- Open System Preferences
- Open Security & Privacy
- Select the General tab
- At the bottom, the blocked application will appear
- Select ‘Anywhere’
- At the prompts, click Approve, Allow, or Run
It is possible the CUPS MAC printer setup interface may not load. In order to load the interface manually, open any browser and type localhost:631 in the address bar:
- The default browser will open with the MAC CUPS Printer Install interface
- Review the installed printers
- Click the Administration tab
- Click the Add Printer button
- Select your thermal printer from the 'Local Printers' section
- Click the Continue button
- Remove any pre-populated content, and complete the fields.
- Enter Printer “Name”
- Example “ZP450”
- Enter Description
- Example “Thermal Printer”
- Enter Location
- Example “Office, Mac1”
- Document location name for future reference.
- Click Continue again on the next screen
- Click the Select Another Make/Manufacturer button
- Continue to the next step
- Select Raw as the 'Make'
- Click Continue
- Select Raw Queue(en) as the 'Model'
- Click Add Printer
- Select Set Default Options
- System should display 'the printer default options have been set successfully'
- Next, follow the instructions below to add Class
Instructions for adding Class
- Click the Administration tab
- Click the Add Class Button
- Remove pre-populated content (if any), and complete the fields.
- Enter a Class “Name.” (Do not enter the PRINTER name. The PRINTER and CLASS name are case-sensitive.)
- For example: ZebraClass
- Enter a CLASS “Description.”
- For example: Zebra Printer Class
Note: Do NOT use the words Eltron or UPS in the Class “Name” or “Description” fields.
- Enter a CLASS “Location.”
We recommend the CLASS Location name matches the PRINTER Location name.
- For example: Mac1
- Select the printer from the Member’s list.
- Click the Add Class button.
- A confirmation window will briefly appear, followed by the “Administration” window
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Set the UPS Thermal Printing application to start on login
- Select 'System Preferences' from the Apple menu
- Select 'Users & Groups' and select the 'Login Items' tab
- Click the '+' symbol to add an application
- Select the UPS Thermal Printing.app and click 'Add'
NOTE: Once the application is added you may close this window
Using the UPS Thermal Printing app in Chrome, Firefox, and Opera
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- Log into 'ups.com'
- Print a Thermal Label
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Using the UPS Thermal Printing app in Safari
- Log into 'ups.com'
- Try to print a Thermal Label
- If the 'Missing Plugin' message appears
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- Click 'Missing Plugin'
- Click 'More Info' to view the 'Java Download for OS X'
- Click 'Agree and Start Free Download'
- Select the jre.dmg file and install Java
Setting Preferences in Safari
- Select “Preferences” from the Safari menu
- Select “Websites” from the menu bar
- Select “Java” in the Plugin section on the left navigation bar
- Select “ups.com” in the “Configured Websites” window on the right
- Hold down the “Option” key and click the drop down arrow next to “ups.com”
- Uncheck “Run in Safe Mode”
- If prompted with a message to 'trust ups.com to run 'Java' select 'Trust'
- If, upon printing a label, a security risk pop-up message pops up, click the checkbox to accept the Terms and Conditions and select 'Run'